For VIP Days:

Due to the personal nature and specific advice of intensives, we do not offer refunds for VIP Days. Please make sure you are certain you would like to go ahead before making your booking.

For services:

We pride ourselves on good quality service. Please let us know as soon as possible if you are not happy with your service so we can attempt to find a solution that suits you.

For program students:

If the program isn't a good fit for you, you can ask for a refund during a presale period or within 14 days of purchase. To receive your refund, email with the subject line "Refund request."